FAQ
What is a e-gift card?
A e-gift card is a prepaid debit card that can be used to pay for specific services or products from a particular provider.
How do I buy a e-gift card on your site?
To purchase a e-gift card, simply select the card you desire from our website, add it to your cart, and proceed with the payment process. After payment, you will receive an email containing the e-gift card code within 24 hours.
In what currencies can I pay for the purchase?
You can pay for your purchase in KZT, USD, GBP, EUR, RUB, AUD.
How do I use a e-gift card?
To use a e-gift card, visit the website of the specific service provider it is intended for, and enter the e-gift card code in the appropriate section during the payment process.
Can I return the e-gift card or cancel the purchase?
Unfortunately, e-gift card purchases cannot be canceled after payment, as the e-gift card code is immediately sent to your email. Refunds are only possible for faulty e-gift cards.
Can a e-gift card be used outside the country of purchase?
Most of our e-gift cards can be used outside the country of purchase. For specific information, please refer to the description of each e-gift card or the service provider's website.
How long is a e-gift card valid?
The validity period of a e-gift card varies depending on the service provider. Check the description of the specific e-gift card or the service provider's website for this information.
What should I do if I didn't receive an email with the e-gift card code?
If you haven't received an email with the e-gift card code within 24 hours after payment, please check your spam folder. If the email is not there, please contact our support team.
How do I contact support?
You can reach our support team via email or through the Contact Us form on our website. We are dedicated to providing quick responses to your inquiries.
Is your site safe for shopping?
Yes, our website ensures a high level of security. All transactions are protected by modern encryption technologies, providing you with a safe shopping experience.
Can I send a e-gift card to someone else as a e-gift?
Absolutely! Our e-gift cards make wonderful presents for your loved ones. During the checkout process, simply enter the recipient's email address where prompted and use the “Order notes (optional)” section to add a personalized message, making it extra special.
Are there any additional fees?
No, we do not charge any additional fees for our e-gift cards. Additionally, we are committed to providing clear expiration date information for each e-gift card, ensuring transparency and convenience for our customers.
Can I use multiple e-gift cards for a single purchase?
Yes, in most cases, you can use multiple e-gift cards to cover the cost of a single purchase. During the payment process, simply enter the e-gift card codes one by one until the total amount is reached.