Privacy Policy

DIDITAL GIFTS

BIN 230640025797

Chkalova street 81, Turksib District, Almaty, Kazakhstan

At DIDITAL GIFTS, our commitment to safeguarding your privacy is of utmost importance to us. As an online platform facilitating the purchase and send of various digital gift cards, we understand the significance of maintaining the confidentiality and security of your personal information. This Privacy Policy (“Policy”) is designed to transparently outline how we collect, use, and protect your data when you access and use our website and Services.

Compliance with the Law on Personal Data Protection

These Rules of collection and processing of personal data are developed in accordance with the Law of the Republic of Kazakhstan “On personal data and their protection” and govern the procedures for collecting and processing personal data.

Information We Collect

To provide you with a seamless and personalized experience, we may collect several types of information, including:

• Personal Information: This may include your name, location, date of birth, and nationality. This data enables us to accurately identify you and cater to your individual needs effectively.
• Contact Information: Our collection of contact information encompasses email addresses, Internet Protocol (IP) addresses, unique device identifiers, mobile numbers, device models and names, operating systems, browser types, and residential, business, and postal addresses. Additionally, if you choose to import or upload contact information, we may gather names and phone numbers from your address book or contact list. This data assists us in facilitating quick gift card transfers to people you may know, enhancing your gifting experience.
• Financial Information: To process transactions and offer our Services, we collect financial information, including bank or credit card details. Rest assured that we take stringent measures to ensure the security of this data during payment processing.
• Statistical Information: As part of our continuous efforts to improve and optimize our website and Services, we gather behavioral and statistical information related to individuals and businesses using our platform. This data helps us understand user preferences and tailor our offerings accordingly.
• Geo-location Information: In certain instances, we may collect geo-location data to provide targeted servicing messages and special offers from select retailers based on your proximity to those retailers. Please note that this information is used solely to enhance your gifting experience and improve our Services.

Purpose of Collecting Personal Information

The collection of Personal Information serves several essential purposes, including but not limited to:

• Enabling Efficient Website Use: Your Personal Information is utilized to ensure smooth and efficient use of our website and Services, enabling you to explore and access our offerings effortlessly.
• Providing Our Services: We use your data to facilitate the purchase and send E-Gift Cards, making gifting a delightful and hassle-free experience for you.
• Communicating Relevant Information and Offers: We may use your contact information to communicate important updates, relevant information, and exclusive offers that align with your preferences and interests.
• Offering Information and Advice: Your data enables us to address your inquiries and provide personalized information and advice as requested.
• Secure Payment Processing: Financial information is collected for secure payment processing, ensuring that your transactions are conducted seamlessly and with utmost confidentiality.
• Generating Necessary Documentation: We may use your information to generate necessary accounts, tax invoices, or receipts for your convenience.
• Sharing With Trusted Third Parties: To deliver the requested Services, we may share your Personal Information with trusted third parties who assist us in supporting our business operations. Rest assured that such parties are bound by contractual obligations to maintain the confidentiality of your data and use it only for the specified purposes.
• Addressing Customer Concerns: Your Personal Information enables us to promptly address and resolve customer complaints, ensuring a high standard of customer service.
• Conducting Analytics: We may analyze website usage and user behavior to gain insights into market trends and further enhance our website’s user-friendliness and overall market profile.
• Fraud Prevention and Security Measures: Your data is used to investigate and prevent fraudulent transactions and unlawful activities, safeguarding both our customers and our Services.
• Important Notifications: We may use your contact information to send you important notifications about significant changes to our website or Services, keeping you informed and up-to-date.
• Utilizing Data for Its Original Purpose: Your Personal Information will be used for the purposes for which it was originally collected.

Disclosure of Personal Information

We are committed to using your Personal Information responsibly and ethically. We do not sell or provide your Personal Information to unrelated third parties, unless:

• Consent is Obtained: We will seek your explicit consent before sharing your Personal Information.
• Business Transfers: In connection with a merger, sale, financing, or acquisition, your data may be disclosed to the relevant parties.

There are circumstances in which we may be required to disclose your information:

• To Fulfill the Purpose: We may share your data with designated retailers to process Gift Card transactions effectively.
• Addressing Unlawful Activities: If we reasonably believe that an individual may be engaged in fraudulent, deceptive, or unlawful activities that should be brought to the attention of a governmental authority, we may disclose relevant information to the appropriate authorities.
• Enforcement and Compliance: We may disclose your data to enforce this Privacy Policy, our terms, conditions, policies, and agreements, ensuring compliance with our legal obligations.
• As Required by Applicable Law: In compliance with applicable law, we may disclose your information when legally obligated to do so.
• Sale of Business: In the event of a sale of our business, your Personal Information may need to be transferred to the new owner, subject to applicable privacy laws.
• Affiliates and Subsidiaries: Your data may be shared with our subsidiaries or affiliates in support of our business operations.

Retention of Personal Information

We will retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Security Measures

We understand the importance of safeguarding your Personal Information. We have implemented reasonable security measures, including encryption, firewalls, secure servers, and access controls, to protect your data from unauthorized access, disclosure, alteration, or destruction. While we take all reasonable precautions, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your Personal Information.

Your Choices and Rights

We respect your rights regarding your Personal Information and provide options to exercise control over your data:

• Opting-Out of Promotional Emails: If you wish to opt-out of receiving promotional emails or newsletters, you can follow the instructions provided in the communication.
• Requesting Access or Deletion: You have the right to request access to the Personal Information we hold about you and request its deletion, subject to applicable laws. Please contact us using the contact information provided at the end of this Privacy Policy to exercise these rights.
• Processing Preferences: If you have concerns about the processing of your Personal Information, please contact us using the provided contact information.

Unsubscribing from Newsletter

We understand that your preferences regarding promotional emails and newsletters may change over time. To unsubscribe from receiving promotional emails and newsletters, you have the following options:

1. Contact Us Directly: You can send an email to ##email indicating your request to unsubscribe from our newsletter. Our dedicated team will promptly process your request and ensure that you are removed from our mailing list.
2.  Utilize the Unsubscribe Link: In every promotional email or newsletter you receive from us, there is a link provided at the bottom that allows you to unsubscribe instantly. Simply click on the “Unsubscribe” link, and you will be automatically removed from our mailing list. This process is quick, convenient, and ensures that you have full control over your email preferences.

Updates to this Privacy Policy

As we continue to enhance our services and practices, this Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. The most recent version will be posted on our website, and we encourage you to review it periodically to stay informed. Your continued use of our website after any changes to this Privacy Policy will signify your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your Personal Information, please do not hesitate to contact us via support@biggifthub.com. Our dedicated team is here to assist you with any inquiries and ensure your privacy is respected.